TERMS AND CONDITIONS
1. Customer Satisfaction
At ConsCleaning, customer satisfaction is our top priority.
If you are not completely satisfied, please contact us within 24 hours of your appointment.
We will gladly return to address the issue at no extra cost, subject to staff availability and scheduling.
Complaints made after 48 hours may not qualify for re-cleaning.
2. Safety & Sanitation
The safety and health of our team are extremely important.
Our cleaners will not clean or handle unsafe or unsanitary areas, including human or pet waste, blood, mold, or hazardous materials.
If during a cleaning we find structural damage, rodent activity, exposed drywall, or high-risk conditions, our staff may take photos or short videos for internal documentation and will skip the affected area.
If the risk is considered serious, the cleaning may be canceled without refund.
3. Heavy Lifting & Restricted Access
Our cleaners do not move furniture or appliances heavier than 50 lbs (22 kg) or use tall ladders, to avoid injury or property damage.
In deep or commercial cleanings, we do clean behind appliances or furniture — only if the client moves them in advance.
It is the client’s responsibility to ensure that heavy or obstructing items are moved before the cleaning begins.
4. Appointment Times
We provide a one-hour arrival window for all appointments.
Schedules can vary due to traffic or access issues.
If we are running late, we will notify you immediately.
Time starts once our cleaners arrive at your home or building lobby and ends when they exit the premises.
Walkthroughs, parking, and access coordination count as part of the service time.
To avoid delays, please provide clear instructions and access details before your cleaning.
5. Lockouts & Access
If our team cannot access the property upon arrival, a $40 CAD lockout fee will apply to cover travel and time lost.
Clients must provide clear entry instructions (e.g., key, fob, buzzer, or access code).
If entry is not possible due to missing or unclear access information, the fee still applies.
If the issue is on our end, no charge will be made.
6. Non-Appearance
If ConsCleaning fails to attend within one hour of the scheduled time, the service will be rescheduled with a 10% discount applied to the new appointment.
Full refunds are not provided.
7. Refunds & Re-Cleans
Because cleaning services involve time, travel, and materials, refunds are not provided once the service has started or been completed.
If you’re not satisfied, contact us within 24 hours and we’ll return to fix the specific issue at no extra cost, subject to staff availability and scheduling.
Clients must specify the area of concern; full re-cleans of entire properties are not provided unless necessary.
8. Tipping
Tipping is optional but always appreciated.
If you include a tip with your payment, please indicate the exact amount and the cleaner or cleaning appointment it corresponds to.
We ensure that tips go directly to the assigned cleaner(s).
9. Employee Non-Solicitation
Clients agree not to hire or offer private work to ConsCleaning employees.
If this occurs, a $3,000 CAD placement fee will be charged to the client as compensation for training and administrative costs.
10. Service Limitations
We reserve the right to decline or cancel a service if conditions are unsafe, unsanitary, or violate our operational standards.
This includes but is not limited to pest infestations, structural instability, or extreme clutter.
Such cancellations may occur without refund.
By booking a cleaning with ConsCleaning, you acknowledge and agree to these Terms and Conditions.