PRIVACY POLICY

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1. Information We Collect

We collect basic personal information such as your name, phone number, email address, service location, and details about the type of cleaning requested.
This information is used solely for operational, administrative, and communication purposes related to your booking.

2. Safety-Related Information

We may record safety incidents or property access notes to maintain service quality and protect our employees and clients.
This may include documenting areas that presented visible risks or restricted access during service.
This information is kept confidential and used only for internal purposes.

3. Use of Information

We use personal information to:

• Confirm and manage cleaning appointments.

• Communicate about scheduling, updates, or service adjustments.

• Provide quotes and invoices.

• Send promotional content only if the client has given explicit consent.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
After that, the information is securely deleted or anonymized.

5. Access and Correction of Data

Clients have the right to request access, correction, or deletion of their personal data by contacting us at info@conscleaning.com.
We may require proof of identity before processing such requests.

6. Data Security

We implement appropriate physical and digital security measures to protect personal data against loss, theft, unauthorized access, or disclosure.

7. Data Breach Notification

In the event of a data breach involving personal information that may present a real risk of harm, we will promptly notify the affected individuals and the Office of the Privacy Commissioner of Canada (OPC), as required by law.

8. Privacy Compliance Officer

Responsibility for this Privacy Policy lies with the Privacy & Compliance Officer at ConsCleaning.
For questions or concerns regarding your personal data, contact:
Email: info@conscleaning.com
Phone: +1 604-902-8238

9. Photos, Marketing & Documentation

ConsCleaning may occasionally take before-and-after photos for internal documentation, staff training, or social media/marketing purposes.
Photos will never include faces, personal details, or identifiable items.
By booking our service, you provide implied consent for this limited internal or promotional use, unless you inform our team at the time of service that you do not wish photos to be taken.
Clients may request not to have photos used in marketing at any time.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect operational or legal changes.
The most recent version will always be available on www.conscleaning.com
 

✅ This policy ensures full compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s PIPEDA standards.
It’s concise, professional, and clear for any client reading it online.