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REFUND & CANCELLATION POLICY
 

1. General Policy

At ConsCleaning, all sales and services are final.
Our work involves professional labor, travel, cleaning supplies, and time commitments that cannot be recovered once a service begins.
For this reason, we do not offer refunds for services already in progress or completed.

However, your satisfaction matters to us. If you are not satisfied with a specific part of your cleaning, please contact us within 24 hours of your appointment.
We will gladly return to address the issue at no additional cost, subject to staff availability and scheduling constraints.

2. Corrections and Follow-Up Cleanings

If you are not fully satisfied with the results of your cleaning, please reach out within 24 hours to specify the exact area(s) of concern (e.g., a missed spot, an appliance not cleaned properly, etc.).
We will schedule a revisit to re-clean or correct those specific areas.

Please note:

  • The correction visit must be scheduled within 48 hours after your initial service.

  • This follow-up is available only for the same property and service originally booked.

  • Full re-cleans of entire homes or properties are not provided unless necessary and pre-approved by management.

  • Follow-up visits are always subject to cleaner availability.

3. No Refunds Policy

Because of the nature of our business, we do not issue refunds under any of the following circumstances:

  • When a service has already started or been completed.

  • When cleaning results vary due to the condition of the property (e.g., heavy buildup, permanent stains, or damage).

  • When dissatisfaction is reported more than 24 hours after the cleaning.

  • When the client declines a re-cleaning or correction visit.

  • When access to the property is restricted or conditions prevent completion of the service.

We use high-quality professional cleaning products (such as Windex, disinfectants, eco-friendly solutions, etc.), which are consumed during service. These materials cannot be reused or refunded once applied.
Our rates also include travel time, fuel, equipment wear, and staff wages, all of which are non-recoverable once a service begins.

4. Deposits and Advance Payments

For certain services — including Move-In, Move-Out, Deep Cleaning, Post-Construction, and Commercial Cleaning — ConsCleaning may require a deposit to secure your booking.
All deposits are non-refundable once your booking is confirmed, as they cover the allocation of staff, equipment, and materials.
If you need to reschedule, please notify us at least 48 hours in advance, and your deposit can be applied as a credit toward a future cleaning.

5. Cancellations

We understand that plans can change.
To ensure fairness to our team and clients, please review the following cancellation guidelines:

  • Cancellations made more than 48 hours before your scheduled appointment: No penalty; deposits may be applied as credit toward a future booking.

  • Cancellations made within 24–48 hours of your scheduled appointment: A $50 CAD late cancellation fee may apply.

  • Cancellations made within 24 hours of your scheduled appointment or same-day cancellations: The full service fee or deposit will be charged.

If our cleaners arrive at the property and are unable to access it (due to lockouts, missing keys, incorrect instructions, etc.), a $40 CAD lockout fee will be applied to cover travel and lost time.

6. Service Interruption or Incomplete Work

If our staff must stop or reschedule a cleaning due to unsafe, unsanitary, or high-risk conditions (e.g., pest infestation, mold, biohazards, or structural damage), the service may be paused or canceled without refund.
If the situation can be resolved, we may offer to return later under a new booking and quote.

7. Exceptions

A partial or full credit may be considered only if ConsCleaning fails to provide the scheduled service due to a confirmed internal error (for example, if our team cannot attend and no reschedule option is possible).
In such cases, the credit will be applied toward your next cleaning service.
Cash refunds are not issued under any circumstances.

8. Communication and Documentation

All refund or correction requests must be made in writing via email at info@conscleaning.com within 24 hours of service completion.
Please include:

  • Your name and booking date.

  • The address of service.

  • A brief description or photos (if applicable) of the issue.

This allows our management team to review the situation quickly and schedule any follow-up if necessary.

9. Final Agreement

By booking any cleaning service with ConsCleaning, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
Our goal is always to deliver a professional experience and ensure long-term client satisfaction while maintaining fairness to both our clients and staff.

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